We stand by our service — if something goes wrong, you're covered with a 100% Money Back Guarantee.

✈️ Refund for Change of Plans: If your trip was cancelled or delayed, you're eligible for a full refund — as long as your eSIM hasn't been activated.

📵 Refund for Incompatibility: Can’t install the eSIM because your phone isn’t compatible? You’ll get a 100% refund, no questions asked (as long as it’s not activated).

📡 Refund for Connection Issues: If your eSIM didn’t work at your destination due to network problems, we’ll offer a full or partial refund — just reach out with some basic info.